Privacy policy

Preston Cycles Privacy Policy

At Preston Cycles, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us in any other way. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect two types of information when you interact with us:

Personal Information:

When you make a purchase or contact us, we may ask you to provide certain personal details, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (credit/debit card details, PayPal, etc.)

Non-Personal Information:

We may also collect non-personal information about your use of our website. This includes:

  • Device information (e.g., browser type, operating system, IP address, and device type)
  • Usage data (e.g., pages visited, time spent on the site, referring websites, and clicks)
  • Cookies (for tracking purposes to enhance your user experience)

2. How We Use Your Information

The information we collect is used to provide and improve our services, and may be used for the following purposes:

  • To Process Orders: We use your personal information to process and fulfill your orders, communicate order status, and handle returns and refunds.
  • To Improve Customer Service: Your information helps us respond to customer service inquiries and support needs more efficiently.
  • To Personalize Your Experience: We may use your information to personalize your shopping experience, recommend products, and improve our website and services based on your preferences.
  • To Send Promotional Emails: If you opt-in to our newsletter or marketing communications, we may use your email address to send promotional offers, discounts, and updates. You can unsubscribe from these emails at any time.
  • For Legal Compliance: We may use or disclose your personal information when required by law, such as in response to a subpoena or government request.

3. How We Protect Your Information

We take the security of your personal information seriously and employ a variety of measures to protect it:

  • Encryption: Sensitive data, such as payment information, is transmitted using SSL encryption, which ensures that it remains secure while in transit.
  • Access Control: We restrict access to your personal information to employees or contractors who need it to process orders and provide customer service.
  • Data Retention: We only keep your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, after which it will be securely deleted.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in conducting our business. These third parties are obligated to protect your information and may only use it for the purposes of providing services to us. The types of third parties we may share information with include:

  • Payment processors (e.g., Stripe, PayPal) to handle transactions securely.
  • Shipping companies (e.g., Royal Mail, DPD) to deliver your order.
  • Email service providers (e.g., Mailchimp) to send you newsletters and promotional emails.
  • Analytics providers (e.g., Google Analytics) to help us understand how our website is used and improve user experience.

We will never share your information with third parties for their own marketing purposes without your explicit consent.

5. Your Rights and Choices

As a user of our website, you have certain rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
  • Opt-out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can opt-out by clicking the “unsubscribe” link in any marketing email, or by contacting us directly.
  • Data Portability: You have the right to request a copy of your personal data in a format that can be transferred to another service provider.

To exercise any of these rights, please contact us at prestoncycles@gmail.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (like web beacons) to enhance your browsing experience on our website. Cookies are small files stored on your device that help us remember your preferences, analyze site usage, and provide personalized content.

  • Essential Cookies: These are necessary for the functioning of our website, such as remembering your shopping cart.
  • Performance Cookies: These collect data on how visitors use the website, such as which pages are visited most frequently.
  • Advertising Cookies: These help us deliver targeted advertisements to you based on your interests.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of some parts of the website.

7. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We are not responsible for the content, privacy practices, or security of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any significant changes, we will notify you by updating the date at the top of this page or sending you an email. We encourage you to periodically review this page for any updates.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

Preston Cycles
31/32 Water Ln, Ashton-on-Ribble
Preston PR2 2NL, United Kingdom
Phone: +44 1772 379200
Email: prestoncycles@gmail.com