Preston Cycles Refund Policy

At Preston Cycles, we strive to ensure that every customer has an excellent experience shopping with us. We understand that sometimes things don’t work out as expected, and we’re here to help! If you’re not completely satisfied with your purchase, we offer a straightforward and transparent return and refund process.

1. Returns Policy

We are pleased to offer a 30-day return policy from the date of purchase. If you’re not satisfied with your item, you may return it for a full refund under the following terms:

  • Eligibility for Return: The item must be in unused, unworn, and resalable condition, with all original packaging, labels, and tags intact.
  • Condition of Item: We expect the item to be in the same condition as when it was received. If the item shows signs of use, damage, or wear (such as scratches, stains, or missing parts), it may not be eligible for a refund.
  • Refund Processing: Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

2. Free Return Shipping

  • We offer free return shipping on all returns made within 30 days of the purchase date. To initiate the return, please contact us first.
  • We will provide a prepaid return shipping label to make the process as simple as possible for you.
  • Please ensure the item is securely packaged for return to prevent any damage during transit.

3. How to Return an Item

Returning an item to us is easy and straightforward:

  1. Contact Us: Reach out to our customer service team within 30 days of receiving your item by calling us at +44 1772 379200 or sending an email to [Your Email Address] (ensure you include your order number and reason for return).
  2. Receive Instructions: Our team will provide you with detailed instructions on how to proceed, along with a prepaid return label.
  3. Prepare the Item: Securely pack the item in its original packaging, including all accessories, parts, and manuals, if applicable.
  4. Ship the Item Back: Attach the return label and send the item back to us at the address provided.

4. Refund Processing

Once we receive the returned item, we will inspect it to ensure it meets the return conditions mentioned above. If everything is in order, your refund will be processed:

  • Refund Method: Refunds will be issued to the original payment method. Please note, it may take up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Partial Refunds: In some cases, we may issue a partial refund if the item shows signs of use, damage, or missing parts.
  • Exceptions: Certain items may be subject to special conditions or exclusions (see section below for details).

5. Non-returnable Items

Unfortunately, not all items can be returned. The following products are exempt from our return and refund policy:

  • Custom or Personalized Items: Products that are custom-made or personalized with your specifications cannot be returned unless they arrive damaged or defective.
  • Opened or Used Items: Some items, such as hygiene products, safety equipment, or products that have been clearly used or opened, may not be eligible for a return.
  • Gift Cards and Clearance Items: These items are not eligible for return or refund unless required by law.

Please make sure to check the product details before purchasing to ensure the item is eligible for return.

6. Exchanges

If you would prefer to exchange an item for a different size, color, or model, you can initiate an exchange request. We will guide you through the exchange process, which includes returning the original item and placing a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of receiving the product). We will arrange for a replacement or a full refund based on your preference. In the case of a defective item, we will also cover the return shipping costs.

8. How to Contact Us

If you have any questions or need assistance with your return, please do not hesitate to get in touch. We’re happy to help!

Preston Cycles
31/32 Water Ln, Ashton-on-Ribble
Preston PR2 2NL, United Kingdom
Phone: +44 1772 379200
Email: [Your Email Address]
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

Additional Notes:

  • This policy applies to all purchases made directly through Preston Cycles. For items purchased from third-party retailers, please refer to their specific return policies.
  • We reserve the right to update or modify our refund policy as necessary. Any changes will be communicated on our website.

Thank you for choosing Preston Cycles! We appreciate your business and are committed to making your shopping experience as smooth as possible.