Preston Cycles Terms of Service

Welcome to Preston Cycles! We appreciate your business and are committed to providing you with an excellent shopping experience. These Terms of Service (“Terms”) govern your use of the Preston Cycles website (https://www.thecyclestores.com) and services. By accessing or using our website, creating an account, or making a purchase, you agree to comply with and be bound by these Terms. Please take a moment to read through this important information.

1. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with any additional terms, policies, or guidelines referenced in these Terms. If you do not agree with any of these Terms, please do not use our website or services.

2. Changes to Terms

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms regularly. Continued use of the website after any such changes will constitute your acceptance of the updated Terms.

3. User Eligibility

By using our website, you represent and warrant that you are at least 18 years of age or have the legal authority and consent to enter into these Terms. If you are under the age of 18, you must have your parent or guardian’s permission to use this site. You agree to provide accurate and complete information when registering or making a purchase, and you are responsible for maintaining the confidentiality of your account credentials.

4. Account Creation and Security

To place an order or access certain features on our website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process, including your name, email address, shipping and billing information, and payment details.

You are responsible for maintaining the confidentiality of your account information, including your username and password, and you agree to notify us immediately if you suspect any unauthorized use of your account. You are also responsible for all activity that occurs under your account.

5. Product Information and Availability

We make every effort to ensure that the information on our website, including product descriptions, prices, and availability, is accurate. However, we do not guarantee that this information is error-free. Prices and availability are subject to change without notice. If we make an error regarding a price or product availability, we reserve the right to cancel or refuse any orders based on such errors, even after you have received an order confirmation.

  • Product Descriptions: We attempt to provide accurate descriptions of products. However, due to differences in monitors, lighting, and photography, colors and product details may vary slightly from what you see on our website.
  • Stock and Availability: Product availability may vary depending on demand and stock levels. We strive to maintain accurate stock levels, but items may go out of stock without notice. In the event an item is out of stock, we will notify you promptly and offer alternatives or issue a full refund.

6. Pricing and Payment

All prices on our website are in GBP (£) and are inclusive of applicable taxes, such as VAT, unless stated otherwise. Prices do not include shipping costs, which will be added at checkout. We accept payments through the following methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal

Payment Authorization: By submitting an order, you authorize us to charge the payment method you provided for the full amount of your purchase, including taxes, shipping, and handling. You must provide accurate and valid payment information.

Currency: All transactions are processed in GBP (£). If you are purchasing from outside the United Kingdom, your bank or payment provider may convert the payment to your local currency, and additional conversion fees may apply.

7. Shipping and Delivery

We offer a range of shipping options for both domestic and international orders. Shipping fees are calculated at checkout based on your delivery location and the shipping method you select. Delivery times may vary depending on your location and the shipping method chosen.

  • Domestic Orders: Orders within the UK are typically processed and shipped within 2-3 business days. Delivery times will depend on the shipping method selected at checkout.
  • International Orders: Delivery times for international orders will vary depending on your location. Please be aware that customs processing and import duties may apply for international shipments.

Shipping Costs: Shipping fees are calculated based on the weight and destination of your order. You will see the shipping cost at checkout before completing your purchase.

Order Tracking: Once your order has been dispatched, we will provide you with a tracking number (where available) so you can monitor the progress of your delivery.

Lost or Damaged Shipments: If your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we accept returns within 30 days of receiving your items, provided that they are in unused, unopened condition and in their original packaging.

For full details on our returns and refund policy, please refer to our Refund Policy page.

  • Free Returns: Returns are free within the 30-day period. We will provide you with a prepaid return label for eligible returns.
  • Non-returnable Items: Certain items may not be eligible for return, including custom or personalized products, perishable goods, or items that have been opened or used (such as safety equipment or hygiene products).

Refund Processing: Once we receive your return and verify its condition, we will issue a refund to the original payment method. Refunds typically take 7-10 business days to process, depending on your payment provider.

9. Customer Service and Support

If you need assistance with an order, have any questions about our products, or need help with returns or exchanges, our customer service team is here to help. Please contact us by:

Our customer service hours are Monday to Friday, 9:00 AM – 5:00 PM (UK time).

10. Privacy Policy

We value your privacy and are committed to protecting your personal data. Please read our Privacy Policy to learn more about how we collect, use, and protect your information.

11. User Conduct and Restrictions

By using our website, you agree to use the site solely for lawful purposes and in accordance with these Terms. You agree not to:

  • Use our website to transmit, distribute, or store any material that violates the rights of others or is unlawful, harmful, or abusive.
  • Attempt to interfere with or disrupt the operation of our website or servers.
  • Engage in any fraudulent activities or misrepresent yourself in any manner while using the website.
  • Use automated systems, robots, or scrapers to collect data from our website without our express permission.

Suspension of Account: We reserve the right to suspend or terminate your account if we believe that you have violated these Terms or engaged in fraudulent or illegal activity.

12. Intellectual Property

All content on the website, including but not limited to text, images, graphics, logos, trademarks, and software, is the property of Preston Cycles or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works based on any content without our prior written consent.

13. Limitation of Liability

To the fullest extent permitted by law, Preston Cycles shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services, including but not limited to lost profits, business interruption, or data loss. Our liability to you for any claim, damages, or losses shall not exceed the amount you paid for the goods or services in question.

14. Indemnity

You agree to indemnify and hold harmless Preston Cycles, its directors, employees, affiliates, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our website or any breach of these Terms.

15. Governing Law

These Terms and your use of our website are governed by and construed in accordance with the laws of the United Kingdom. Any disputes or claims arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

16. Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

17. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Preston Cycles
31/32 Water Ln, Ashton-on-Ribble
Preston PR2 2NL, United Kingdom
Phone: +44 1772 379200
Email: info@thecyclestores.com